Adding and Managing Outlets

If your business has multiple locations, Cockato lets you manage each outlet independently while keeping a unified loyalty program across all of them.

Adding an Outlet

1. Navigate to Outlets from the sidebar
2. Click Add Outlet
3. Fill in the outlet details:

GPS Coordinates

For proximity notifications and wallet pass location features, add GPS coordinates:

• Latitude and Longitude — Enter the exact coordinates for your outlet
• Altitude — Optional, for more precise location targeting
• Proximity Radius — How close a customer needs to be to trigger a notification (in meters)

💡 Tip: Find your coordinates by searching your address on Google Maps, right-clicking the pin, and copying the latitude/longitude values.

Why Coordinates Matter

GPS coordinates enable two powerful features:

1. Proximity Notifications — Customers with your wallet pass receive a notification when they're near your store
2. Wallet Pass Locations — Your outlet appears on the map within Apple/Google Wallet, making it easy for customers to find you

Managing Outlets

From the Outlets page, you can:

• Edit — Update name, address, coordinates, or contact details
• Deactivate — Temporarily remove from operations without deleting (preserves all data)
• Reactivate — Bring a deactivated outlet back online
• Delete — Permanently remove an outlet (owner only)

⚠️ Important: Deleting an outlet is permanent and removes it from all staff assignments. Deactivating is recommended if you might reopen the location.

Outlet Switcher

Staff members see an Outlet Switcher in the sidebar that lets them select which location they're currently operating from. This filters:

• Dashboard stats to show only that outlet's data
• Checkout operations to record transactions at the correct location
• Customer visit tracking to the selected outlet

📝 Note: Staff can only see outlets they've been assigned to. Owners and admins see all outlets.

Default Outlet

Your first outlet ("Main") is created automatically during onboarding. It serves as the default location for all operations until additional outlets are added.

When you add more outlets:

• New staff members are auto-assigned to the first outlet
• You can reassign staff to specific outlets from Staff Management
• The outlet switcher appears automatically when multiple outlets exist

Nearest Outlet Calculation

When you add GPS coordinates, Cockato automatically calculates the nearest outlets to each location. This is used for:

• Optimizing wallet pass location lists (each pass shows up to 10 nearest outlets)
• Proximity notification routing

This calculation runs automatically whenever you add, update, or remove outlet coordinates.

Multi-Outlet Best Practices

• Consistent naming: Use clear, recognizable names (e.g., "CBD Store" not "Store 2")
• Complete addresses: Full addresses help customers find your locations
• Accurate coordinates: Double-check GPS coordinates for correct proximity triggers
• Staff assignments: Assign staff to their primary outlet and any locations they cover

FAQ

How many outlets can I have? This depends on your subscription plan. Free plans support 1 outlet; paid plans support multiple.

Can I move an outlet to a different address? Yes, simply edit the outlet and update the address and coordinates.

What happens to customer data when I deactivate an outlet? All transaction history and visit data is preserved. The outlet simply stops appearing in active operations.