Staff & Team
Add team members, manage staff roles, use the checkout dashboard, and process customer claims and approvals.
Inviting and Managing Team Members
How to invite team members, assign roles and outlet access, manage invitations, and remove staff from your Cockato organization.
Mar 3, 2026
Using the Staff Checkout Dashboard
Complete guide to using the staff checkout dashboard for scanning customers, awarding points, punching cards, and redeeming rewards.
Mar 3, 2026
Processing Customer Claims
How to review, approve, and reject customer self-service claims including duplicate detection, photo evidence review, and approval mode configuration.
Mar 3, 2026
Staff Outlet Assignments
How to assign staff members to specific outlets for location-based access control, transaction tracking, and multi-outlet management.
Barcode Scanning Guide
Learn how to scan customer barcodes and QR codes on the Staff Dashboard using the built-in camera scanner or a USB/Bluetooth hardware barcode scanner.
Mar 8, 2026